Airlines and commercial pilots

At ENAIRE we strive to understand and efficiently manage the requirements of airlines and their pilots. Facilitating a more flexible use of the airspace through civil-military coordination so that civil traffic can use airspace zones restricted for military use is one of our core commitments.

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These measures help improve the route network by covering the demands of airlines and pilots to cut flown distances, fuel spend and atmospheric emissions.

The creation of the SES introduced a common regulatory body which enables EU member states to enjoy safer and more integrated airspace management in accordance with functionality criteria that reach beyond the traditional limits imposed by sovereignty and borders, along with a framework posited on airspace performance indicators.

ENAIRE tracks these KPIs which inform on the level of the service quality provided to airlines and pilots. Service quality monitoring parameters have been established across all flight phases. The principal metrics performed include monitoring aerodrome operations, as explained above, through additional taxi out times, average delays and departure slot adherence.

The approach and route services are also monitored, via indicators such as additional ASMA times and flight delay indicators.

Customers flight steps graphic