ENAIRE has received the international EFQM 600 Seal awarded by the Club for Excellence in Management.
This three-year seal recognises ENAIRE's provision of air navigation services that are safe, efficient, innovative and sustainable. This is an improvement on the 500 Seal that ENAIRE received in 2021.
For Enrique Maurer, ENAIRE's CEO, “this recognition is the result of the work of all ENAIRE professionals and the collaboration with all our stakeholders”
To receive this recognition, over 100 people were directly involved in preparing the report presented by ENAIRE in late May, which consists of 93 elements and 82 indicators. The report was in turn reviewed by 4 evaluators, including 11 in-person meetings in ENAIRE's offices, supplemented by a visit to the Madrid-Torrejón Air Traffic Control Centre, and a final presentation to the Management Committee on 4 July.
This model assesses key aspects of business management such as leadership, strategy, people, partnerships, resources and processes. Achieving this level of excellence in management certifies outstanding and sustainable performance in all these areas, which is why this recognition is so positive for ENAIRE. With the EFQM 600 seal, ENAIRE achieves a major goal of its Strategic Plan, the 2025 Flight Plan.
This result is the product of a great collective effort that reflects a public recognition of excellence as an organisation, as well as the significant progress achieved over the last three years, since it improves on the 500 Seal received by ENAIRE in 2021.
For Enrique Maurer, ENAIRE's CEO, “this recognition is the result of the work of all ENAIRE professionals and the collaboration with all our stakeholders”.
Maurer notes that the EFQM Model has allowed them to systematise stakeholders and that this award is not based solely on a standard certificate: “The EFQM Model does not define what we need to do, unlike other standard quality certificates; rather, it is centred on assessing improvement and measurement, and it focuses the activity on a vision of the future”.
ENAIRE's strengths
The report from the Club Excelencia en Gestión highlights a number of ENAIRE's strengths. It underscores its transformational approach and its robust strategic planning, as well as the launch of ENAIRE's initiatives to ensure its sustained growth. The company actively promotes operational excellence through public-private partnership models. It is committed to innovation through its subsidiary CRIDA (to promote research, development and innovation activities), and it is involved in the SESAR programme and the STARTICAL initiative (satellite constellation for air navigation). It collaborates with customers and stakeholders, and it participates in a technology modernisation plan through an ambitious investment initiative.
Another aspect that made ENAIRE worthy of the EFQM 600 Seal is its focus on safety as a primary concern and the centre of attention of its strategy. Specifically, the Club Excelencia en Gestión points out that the company provides its air navigation services in Spanish airspace in a way that is smooth, safe and efficient, in keeping with its quality, environmental, health and safety, and information security systems. It also highlights ENAIRE as an air navigation service provider and as an organisation for training professionals in the air transport sector through its Campus. It also notes that it has solid structures for monitoring and tracking traffic, with defined indicators and tools for improvement.
In addition, the Report emphasises the importance of having its stakeholders at the heart of the company's purpose, vision and strategy. In this regard, the recognition accentuates how ENAIRE has clearly conveyed its purpose as an air navigation service manager, with a solid approach (taking care of your flight) and the vision of the future it wants to adopt (be a leading global operator in the air navigation sector).
Finally, it underscores the capacity of the entire staff to undertake the 2025 Flight Plan, which is made possible by several drivers, such as internal talent, its recognition outside Spain, its experience in services and its excellent financial management, with solid planning and monitoring mechanisms.
Beyond the strengths that have made ENAIRE a worthy recipient of this quality seal, the recognition also includes a series of opportunities for improvement so that the company can continue to make progress on the road to corporate excellence.
About ENAIRE
ENAIRE is the air navigation service provider in Spain.
As a company of the Ministry of Sustainable Transport and Mobility, it provides en route control services for all flights and overflights from five control centres in Madrid, Barcelona, Seville, Gran Canaria and Palma, as well as approach services to every airport in the country.
In addition, 46 airports receive communication, navigation and surveillance services from ENAIRE, which also maintains their air traffic control systems, and 21 of them, including the country's busiest airports, rely on its aerodrome air traffic control services.
ENAIRE is Europe's fourth largest air traffic manager and participates in the A6 Alliance, a coalition of air navigation providers responsible for over 80% of European air traffic, and which is seeking to modernise the air traffic management system. It is also a member of other international alliances promoting the Single European sky, such as SESAR Joint Undertaking, SESAR Deployment Manager, iTEC, CANSO and ICAO.
ENAIRE, as the responsible agency identified by the Ministry of Sustainable Transport and Mobility to implement the U-Space system in Spain, will, through its digital platform, provide the Common Information Services (CIS), which are essential to facilitate U-space services to drones and Urban Air Mobility in cooperation with local air traffic services, so that all types of aircraft can fly safely in the same airspace.
ENAIRE has received the highest score in Europe on the aviation safety key performance indicator for four years in a row, and it now boasts the ESQM 600 seal, the result of its safe, efficient, innovative and sustainable management of air navigation services.